Disclaimer
The
Salesforce News Component is a relatively new feature and currently has some
limitations. As with most Salesforce features, we can expect for the
functionality of this feature to be increased and the limitations decreased in
future releases. This article is applicable to the Winter 19 release.
About
Only
available in Salesforce Lightning Experience, the News Component allows users
to see news articles from the past 30 days. This can be displayed on the
Account, Contact, and Lead detail pages, as well as on the homepage. These news
articles focus on the industries the user works with providing insights into
customer, partner, and competitor activities.
News
is populated differently based on where it is viewed. News on the Account,
Contact, and Lead detail pages will relate to the Account name, the individuals
who hold Executive roles at the Account (they do not need to be contacts in
Salesforce), and the industry as listed on the Account detail page. On the
homepage, news focuses on the Account name of the accounts that have been
recently viewed.
Details
Salesforce
has its own news processing platform that collects RSS feeds. This information
is processed to filter out Spam and inappropriate content. If this platform
does not find relevant content for an Account, A third party news provider is
queried.
Improving the Quality of Your News – Making it Relevant for
You
Ensure Account records are accurate:
- Account
name should match the company name with correct spelling, no
abbreviations, and no special characters
Ensure Account records are complete:
- Website
information should be included on the Account Detail page
If you see inappropriate news content or news that is
incorrect news please flag the article using the feedback options.
Features:
Share news articles on Chatter! If it is shared on a detail
page for the record, it will be posted to the chatter feed for that record. If
it is posted from the homepage, all of your followers will be able see the
article in their feed.
News can be added to the Salesforce App
Current
Limitations:
- Available only in Lightning
Experience
- Only US news sources are included
- There are not anyways to
customize this feed or which news you see
- News is only available in English
How
to enable News:
See this: Salesforce Help Article
Resources:
Check out these Insights and these guidelines
Need assistance with your Salesforce project? please contact us