June 25, 2021

The Endiem Way

The Endiem Way

'The Endiem Way' is a term that we use frequently. We take a look at what that really means when it comes to delivering a stellar customer experience. 

If you’ve been following along for the past week or so, you’ll have seen that we recently spent a couple of days workshopping, brainstorming, and discussing innovation, the way we serve our clients, and growth goals. We named this time EndiemOrama.

No matter the topic of the moment, we kept finding ourselves coming back to the idea of ‘The Endiem Way’ - a phrase we often use in the Endiemverse, along with the hashtag #WhiteGlovesBlackOps.

It seems like an excellent opportunity to explain what we mean when we use this term. In short, this is our way of highlighting our commitment to deliver a premium service marked with particular attention to details. This is about handling our projects, teams, and customers with care while also delivering exceptional work. From the outset of any client relationship, our team constructs thoughtfully curated plans and carry them out quietly and efficiently, without requiring fanfare or pats on the back.

#DoGoodWork

Another hashtag you will often see alongside many of our posts is #DoGoodWork.

During EndiemOrama, Will, our Delivery Lead, encapsulated the standards for the Delivery & Customer Care teams so that we can continue to create strategies for excellence throughout our rapid growth.

The five keys to excellence in delivery:

#WorkDelivered

Ultimately, the Endiem mission is to make sure the best quality #WorkDelivered. EndiemOrama was an opportunity to come together, affirm and refresh our alignment with The Endiem Way to meet these standards of excellence. While we strive to grow as a business and a team, we have created steps that ensure our top-notch customer service and unparalleled project delivery never waver. We ended the week filled with learning, a renewed appreciation for our teammates, and optimism about the future of Endiem (not to mention a really sweet swag bag).

While it is our job to support our customers, we fully realize how much our customers also support us in return. We will continue to be extremely grateful for this.

If the Endiem Team is not already supporting your Salesforce needs, but you think you would like them to, get in touch with us. We are always excited to welcome new clients and partners.

More Great Reads

Placeholder image
October 18, 2024

Agentforce for Equipment Dealerships

While Salesforce's latest AI offering Agentforce is a hot topic, many dealerships still wonder how it can make a tangible difference in their operations. The great news...

Learn More
Placeholder image
October 11, 2024

Mastering Inventory Management with Salesforce

Mastering Inventory Management with Salesforce: Balancing Efficiency and Preparedness Despite all the talk of Artificial Intelligence, much of the world depends on real nuts and...

Learn More
Placeholder image
October 4, 2024

A customer-centric Salesforce dealership

Building blocks for a customer-centric dealership As a Salesforce Implementation Partner, we understand that the key to a successful dealership lies in being truly customer-centric....

Learn More

Ready to talk shop?

Let us know your Salesforce project needs and we’ll set up a time to chat about timelines, budgets, and next steps.

Contact Us