Salesforce Experience Cloud to Empower Employees

  • May 14, 21
  • Emily Danvers

Salesforce Experience Cloud, formally known as Salesforce Communities, offers businesses new ways of engaging and empowering employees. In the second part of our three-part series, covering customers, employees, and partners, we take a look at how you can leverage Experience Cloud for great employee outcomes. 

A quick reminder, Salesforce has built Experience Cloud upon their Customer360 digital experience platform. This product suite enables companies to host content in one place and deliver it anywhere; websites, portals, mobile apps, and storefronts. In the previous post of this series, we took a deep dive into how you can tailor the platform to your customers.

Today we’re taking a look at how you can use Salesforce Experience Platform for employees.

The Experience Cloud platform tailored for employees delivers an experience that makes it easy for teams to collaborate, be productive, and stay healthy from day one. Here are some examples of the features within Experience Cloud that you can deploy specifically to serve your employees:

  • Smoother handovers between departments

As projects move through the lifecycle, Experience Cloud allows you to automate processes and coordinate tasks across departments. So from Marketing ‘prospect’ to Sales ‘ready to buy’ to Accounting ‘purchasing,’ the process is seamless, using point-and-click tools and business logic. Data sources outside of Salesforce can be connected for ease of access to all data.

  • Self-service help desk for faster issue resolution

    Employees can follow an intuitive self-service journey to find the answer to their questions or log a ticket so the correct department can assist them in the appropriate amount of time. This feature combines chatbots, live chats, and support tickets to get employees what they need as soon as possible. By allowing employees to self-serve will free up IT and HR time.

    • Keeping the whole team engaged.

    The engagement feature allows employees to stay connected and engaged no matter where they’re working. They can access and use single sign-on to the apps they need, and the ability to personalize content makes sure each employee gets updates specific to their role and region. Collaboration tools and the ability to access relevant tools and information quickly make employees more productive.

    • Training that people love

    Help your employees lean into learning by making it a fun experience, using myTrailhead, a personalized learning platform. The ability to integrate myTrailhead seamlessly into Salesforce allows managers to assign learning and track their employees’ progress and automated prompts prompt the right training at the right time.

    With features like this, companies can level up their employee experience program to drive growth, efficiency, and happiness.

    Enabling employees to have autonomy over their work and progress, providing solutions to drive collaboration between varying teams and even departments, and equipping your workforce with tools to support their day-to-day needs, makes your company operate smoothly and efficiently.

    If you already know you want to implement this platform to grow your customer’s digital experience and enhance your employee engagement, and, therefore, accelerate your company’s efficiency and productivity, connect with us today. We’re ready for you!